+6016-2223620     |       sales@stainlesssteel.com.my

Warranty and Return Policy

Terms of Sale

Order Confirmation
Product Availability and Price
Warranty 
Return Policy
Disclaimers

Terms of Sale

By placing an order on K Seng Seng Industries Sdn Bhd Sites, you offer to purchase the products listed in your order. You may check and correct any input errors in your order up until the point at which you submit your order to us on the checkout page. By submitting your order, you agree to pay for the products you have ordered.

Order Confirmation

Once you have placed your order, we will send you an order confirmation (cash bill) to the email address you provide, confirming that your order has been received. All orders are subject to our acceptance. We retain the right to reject all orders at our sole discretion, including if: (a) products become unavailable, or (b) an order appears abnormal or suspicious. If your order is rejected, we will provide you with written notice and a refund or credit.

We will communicate our acceptance of your order by notifying you that your order has been dispatched (the “Order Confirmation”) at the email address you provide. Once your order is accepted, we are obligated to supply you with the products which appear in the Order Confirmation.

Product Availability and Price

We cannot guarantee the availability of products listed on K Seng Seng Industries Sdn Bhd Sites and we reserve the right to discontinue, replace, restock, add or change any product at any time. The product you receive may vary slightly from the photographs on K Seng Seng Industries Sdn Bhd Sites for technical reasons, including your screen’s display capabilities, or due to minor modifications to the products. You will not be entitled to a return based solely upon immaterial variations from the photographs on K Seng Seng Industries Sdn Bhd Sites.

The price charged for a product is the price quoted on the K Seng Seng Industries Sdn Bhd Sites when you place your order. We may change prices without notice, and you will not be entitled to a partial or complete refund by virtue of any change in price that occurs after you have placed your order.

Sales tax will be added to your order where required by law (if applicable). Shipping charges may also apply in certain circumstances, such as if you are shipping outside of Malaysia and the contiguous Malaysia States or if you request express shipping. You will have an opportunity to review these charges before placing your order. If you ship a product internationally, your order may be opened and inspected by customs authorities and may be subject to import duties and taxes when your delivery reaches its final destination. By placing your order, you accept and agree to pay all taxes, transaction fees and shipping charges associated with your order.

Warranty

We guarantee that every K Seng Seng Industries Sdn Bhd’s product is free of material and manufacturing defects. This warranty is valid for 7 days, beginning on the date it is purchased from K Seng Seng Industries Sdn Bhd.

If you discover a material or manufacturing defect, we will replace or repair the item at our discretion, in accordance with local law and our warranty claims process in place at the time. Warranty claims must be accompanied by an acceptable proof of purchase from K Seng Seng Industries Sdn Bhd. We will not honor fake or fraudulent warranty claims and reserve the right, in our sole discretion, to reject any warranty claims which we suspect to be fraudulent.

This 7 days warranty does not cover damage caused by misuse, neglect, accidents, abrasion, solvents, cleaning liquids, transport, or any modification to the item. If a product was damaged during flight, transport or by any carrier, you must immediately report such damage directly to the transport operator or carrier, as this damage is not covered by K Seng Seng Industries Sdn Bhd.

We also cannot be held responsible for loss, damage or cost resulting from the use or loss of our products. Please note that general wear and tear, including but not limited to the breakdown of materials over time, is not considered a material or manufacturing defect and is therefore not covered by the 7 days warranty.

To make a warranty claim, please contact Warranty Claim Department (or enquiries@stainlesssteel.com.my)

Return Policy

K Seng Seng Industries Sdn Bhd’s products that are purchased can be returned or exchanged within 7 days of the purchase date for a full refund in the amount of the purchase excluding shipping costs. Please note that discontinued items and special order items cannot be returned. To be eligible for a return, your item must be unused and in the same condition that you received it and it must be accompanied by the original invoice. The condition of the product is left at the discretion of K Seng Seng Industries Sdn Bhd.

Disclaimers

We make no warranties or representations, express or implied, as to the security, accuracy or completeness of the K Seng Seng Industries Sdn Bhd Sites or the Content, and expressly disclaim all warranties as to durability or fitness for purpose to the extent permitted by law, except as expressly stated in these terms of use. The K Seng Seng Industries Sdn Bhd Sites and the Content may contain typographical errors or inaccuracies and may not be current or complete at any given time, including as to the price and availability of products. We reserve the right to correct or clarify any errors, inaccuracies or omissions at any time, without prior notice.

In no event will K Seng Seng Industries Sdn Bhd or our parent, affiliates, subsidiaries, officers, directors, employees, agents, suppliers, licensors or third party partners be liable for any indirect, special, punitive, incidental, exemplary, consequential or economic damages (including lost profits, loss of income and loss of business opportunity), or loss of data, loss of goodwill or loss of reputation arising out of or related to your use of the K Seng Seng Industries Sdn Bhd Sites or the Content. Our liability to you arising from your purchase of products shall not exceed the purchase price of the relevant product and is limited to losses that were reasonably foreseeable. By accessing the K Seng Seng Industries Sdn Bhd Sites, you understand that you may be waiving rights with respect to claims that are presently unknown, and you acknowledge and agree to waive the same to the extent permitted by law.

If your jurisdiction does not permit limitations on implied warranties, or the exclusion or limitation of certain damages, then some of the limitations and disclaimers above may not apply to you. The applicable laws in your jurisdiction may give you other rights that are not specifically set out in these Terms of Service.

You agree to defend, indemnify and hold harmless K Seng Seng Industries Sdn Bhd, our affiliates and their respective directors, officers, employees and agents against any losses, liabilities, claims, expenses (including attorney fees) arising out of or related to: (a) your account; (b) your use of the K Seng Seng Industries Sdn Bhd Sites or the Content; (c) your breach of any third-party rights, including any intellectual property, publicity, confidentiality, or privacy rights; (d) your violation of any laws, rules or regulations, or (e) any misrepresentation made by you on the K Seng Seng Industries Sdn Bhd Sites.



Switch to Mobile Version
Subscribe Newsletter